CRM systems: how they help businesses grow
CRM (Customer Relationship Management) is a system that combines sales, marketing and service in one tool. It allows the company to work in a structured way, to see all processes and to manage relations with customers so that no ice is lost.
Main features of CRM
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A single customer base. All contacts, calls, letters and deals are collected in one system.
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Automation of routine tasks. CRM sends reminders, forms letters, creates tasks.
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Control of the sales department. The manager sees the effectiveness of each manager.
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Deep analytics. Revenue, number of transactions, conversions - all statistics at hand.
Benefits of CRM for business
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Improving service. Customers feel attentive, and a personalized approach builds trust.
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Sales growth. Managers do not lose applications, every lead is followed.
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Transparency of processes. The manager sees the business picture in real time.
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Time optimization. Less routine - more attention to customers.
How we implement CRM
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Business analysis. We understand your field and problems.
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System selection. Bitrix24, AmoCRM or individual development.
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Integration. CRM connects to the site, phone, messengers.
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Training. We teach the team how to use the system.
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Support. Constant support and refinement.
Implementation examples
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E-commerce. Orders from the site are automatically entered into CRM, distributed among managers.
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Service business. CRM reminds customers about visits.
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B2B companies. Control of long sales cycles.
CRM is the heart of the company. It helps to systematize work, reduce costs and increase profits.
