Business technical support

We support stable and trouble-free operation of your site, systems and services every day.

About the service

Your site, system or application is always under control - without crashes, delays or unforeseen problems

99 %

trouble-free operation

24 +

hours of support

We ensure the uninterrupted operation of digital products with professional technical support and continuous monitoring.

Challenges

Challenges we solve

The site suddenly stops working

We monitor your resource 24/7 and promptly respond to any failures.

Users complain about errors

We quickly detect and fix technical problems before they affect customers.

There is no technical team

We take care of all support — from hosting or server to updates and security.

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What we offer

The systems automatically monitor the operation of the resource and fix errors in real time.

Round-the-clock monitoring

We react to technical failures immediately after their occurrence - without waiting.

Quick troubleshooting

We regularly update CMS, plugins and services to avoid vulnerabilities.

Updates and support

We advise on any technical issues regarding the operation of the resource, server or domain.

Technical consultations

Process

How will we move

#1

Connection to monitoring

We integrate sites or systems into special services that record changes and failures.

Results:

Monitoring

Error notification
#2

Regulation of support

We determine the rules of interaction, the criticality of tasks and responsible persons for effective support.

Results:

Regulations

Responsibility
#3

Daily support

We monitor technical indicators, update components, work with hosting or server.

Results:

Update

Reservation
#4

Monthly reporting

We provide reports on actions taken, stability, downtime and recommendations.

Results:

Reports

Indicators
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About services

Technical support that will not let you down at a critical moment

We ensure the stability of the digital infrastructure that supports sales, advertising and customer interaction. We work with integrations of #CRM systems, monitor traffic from #GoogleAds, support projects that use #YouTube advertising, adapt resources to #Instagram advertising and support the stable operation of #Telegram bots.

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Services

Recommended services

01 - 09

Website development

Our sites are not just a design, but a full-fledged tool for your business. We design the structure, interface, integrations and test each step before launch.

Learn more

02 - 09

Testing of sites and applications

Testing is not a stage, but an ongoing process that guarantees product quality.

Learn more

03 - 09

Software

We build software that integrates with your processes and scales with your company.

Learn more

04 - 09

Advertising support

We optimize, test and scale Google Ads advertising campaigns daily so that your budget works for results.

Learn more

05 - 09

SEO support

We don't just optimize the site - we accompany it on its way to the first positions in Google.

Learn more

06 - 09

Legal support

We provide full legal support for digital business, helping to work without risks and unnecessary hassles.

Learn more

07 - 09

Content management

We provide systematic content management for your website, online store or brand in social networks.

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08 - 09

LPO/CRO optimization

We analyze user behavior and improve the site so that each click gets closer to the goal.

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09 - 09

UI/UX audit

Deep analysis of the interface helps to see what the user does not notice - and correct errors.

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All services (36)

Поширені запитання

FAQ

What is included in technical support?

Answer

Technical support includes a full range of work for the stable functioning of your website or service. We provide performance monitoring, prompt detection and elimination of errors, regular updates of CMS, plugins and modules, backups, protection against attacks, consultations on technical issues, as well as support for integrations with external systems - for example, CRM or payment services. All actions are documented and included in the monthly report.

Is it necessary to connect monitoring?

Answer

Yes, it allows you to detect problems before they affect users.

Do you work with all CMS?

Answer

Yes, we support WordPress, OpenCart, Shopify, Tilda and other platforms.

How quickly do you respond to problems?

Answer

It all depends on the selected support level (SLA), usually a few minutes.

Do you provide reports?

Answer

Yes, every month we send detailed reports on the technical condition and completed works.

What happens if the site "goes down" on a weekend or at night?

Answer

We monitor resource availability around the clock. If something happens, we respond promptly, even during non-working hours.

Are you only reacting to failures or preventing them as well?

Answer

We don't just "put out fires", we constantly monitor, update systems, check safety and load so that problems do not arise at all.

Who has access to technical information?

Answer

All actions and logins transparently agree with you. Without your permission, we do not change the settings, do not transfer access and do not involve third parties.

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Reviews

our
clients

5.0

More than 321+ reviews rated 5.0 for speed, quality, and price

All reviews

5.0

We ordered constant monitoring and support of our online store from the company. Any technical problems are solved instantly, and thanks to regular updates, the site works quickly and stably. We were satisfied with the result and plan to continue cooperation.

Oleksandr Melnyk

IT director

5.0

Really liked that the team responded to any glitches or questions on the same day. In addition to monitoring, we were helped to optimize some page design elements for better display on mobile. It really made the job easier.

Iryna P.

Head of the marketing department

5.0

We have put the technical support of our corporate website in the hands of this team. In addition to standard support, we also received functional improvements — we added integration with the new CRM. We can advise as reliable partners.

Petro Koval

Project Manager

5.0

Previously, small technical errors often occurred, now you can forget about them. Constant monitoring, quick response and regular backups make our work more peaceful.

Maria Honchar

The owner of an online store

5.0

Thanks to the team, we switched to the new version of the platform without any problems, including adapting the design to the updated interface. The clients did not experience any disruptions in work, and we saved a lot of time.

Sergey K.

CEO

5.0

It is very convenient when the technical support works 24/7. We were alerted to problems before they affected the service. We also introduced new automatic reports to monitor the state of the site.

Olena Bondar

COO

5.0

The technical team not only solves problems, but also suggests improvements. After their work, the site began to work faster, and the design became more user-friendly. We will contact you in the future.

Andriy M.

Head of the IT department

5.0

After implementing a new monitoring system, we completely protected the site from attacks. In addition, the team has integrated new features for the convenience of customers. They were satisfied with the quality of the work.

Natalia Kravets

Development Director

5.0

It is a pleasure to work with a team that understands business processes. They quickly eliminate technical failures and advise how to avoid them in the future. I will advise my colleagues.

Vladyslav Honchar

Brand owner

4.0

In addition to standard monitoring, the team conducted an audit of the technical part of the site and made changes to the design to improve conversions. The result exceeded expectations.

Yulia Sydorenko

Marketing director